Use of Data

Use of Data

We will use your information for the purposes listed below under one of the following legal bases:

  • Performance of a contract between us and you
  • Your consent (where we require it)
  • To comply with a legal obligation
  • To protect the vital interests of an individual
  • To undertake a task in the public interest, or
  • Our Legitimate interest, or that of a third party

The ways in which we use your data are listed below:

  • Ticket bookers, online and App users, attenders and donors
  • Volunteers, and Participants in our Learning and Participation activities and community projects
  • Artists, Suppliers and industry contacts
  • Job applicants and Artist call-outs
  • Trust Team and Freelancers

Ticket bookers, online and App users, attenders and donors

We use the information we hold:

To inform you of any change to or additional information regarding a booking, visit or membership

Performance of a contract

To analyse your personal information to create a profile of your interests and preferences so that we can contact you with information most relevant to you

Legitimate interest

To inform you about relevant events, services or activities we believe will be of interest, as well as opportunities to support our work

Legitimate Interest

To process donations and payments, including making Gift Aid claims and thanking donors

Performance of a contract

To ensure we know how you prefer to be contacted about our activities

Legitimate interest

To assist us with reporting and analysis for our own business needs, and those of our funding partners

Legitimate interest

To keep a record of the relationship we have with you

Legitimate interest

To evidence or promote our work to funders, supporters and the general public via media and social media outlets

Legitimate interest

To profile ticket bookers and donors in order to inform future fundraising approaches

Legitimate interest

Through use of the App: to improve your experience of attending events, offer incentives and rewards.

Consent

To maintain the security of property and individuals in and around the Festival Hub using CCTV footage

Legitimate interest

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Contacting you by post, email, telephone and SMS

If you do not want to receive information by post about events, offers or our fundraising activities, you have the option to change any of your contact preferences at any time by contacting [email protected]

If you have provided your email address when you purchased your ticket via The Ticket Factory or Eventbrite from time to time we will send you recommendations and ticket offers by email for similar events. Should you wish not to receive this information you will be given the option to opt out when purchasing a ticket from The Ticket Factory and Eventbrite, and you will always have the option to unsubscribe from future emails from City of Culture via a link at the bottom of the email. Alternatively you can tell us directly by emailing [email protected]

If you have provided your telephone or mobile number when you purchased your ticket via the City of Culture Tickets website or Eventbrite, or directly to City of Culture, we, or our ticketing partner (The Ticket Factory) may use this to inform you (by call or SMS) of a cancelled or re-arranged performance, to gain your views your experience, or to talk to you about relevant opportunities to support our work as an Arts Charity. Should you wish not to receive marketing or fundraising calls from us please let us know via [email protected]

Customers downloading and using our App may receive push notifications related to their activity.  Notification settings can be changed at any time within the phone and app settings.

Fundraising and profiling

As a charity, Coventry City of Culture Trust relies on donations from individuals to support its charitable purposes.  To do this, we look to identify individuals who, in addition to being purchasers of tickets, may be interested in supporting our charitable objectives through other means, including charitable donations.  We also review whether existing donors may wish to provide further financial support.

To enable us to do this in an efficient, effective and focused way, and to ensure the requests we make are appropriate, proportionate and tailored, we may use publicly available information (collected either in-house or by third parties) to identify whether or not you are likely to wish to provide additional donations to the City of Culture.  We do not allow third parties to use the data we provide them about you for other purposes.

The information that we may process includes publicly available information relating to your wealth (including house price values), whether you are a trustee of a charity or have previously donated to similar charities, or raised funds for charitable purposes, in addition to your interest in the arts.

We understand that not all of our attenders or donors will want us to carry out such processing and you are free at any time to ask us to stop doing this in respect of your data.  You can do this by contacting [email protected] If you do this we will delete the information that we have collected about you for these purposes.

Volunteers, and Participants in our Learning and Participation activities and community projects

To keep you fully informed of all arrangements relating to your involvement with City of Culture, including volunteering, participation opportunities and activities

Consent

To keep you informed of ticket offers for participants or volunteers when available

Consent

To keep a record of the relationship we have with you

Legitimate interest

To process payments when required

Performance of a contract

To apply for appropriate licensing for child performers where necessary

Legal requirement

To ensure compliance with policies, procedures and laws

Legal requirement

To publish lists of volunteers on our website and other literature

Legitimate interest

To evidence or promote our work to funders, supporters and the general public via media and social media outlets

Legitimate interest

To maintain the security of property and individuals in and around the Festival Hub using CCTV footage

Legitimate interest

Artists, Suppliers and industry contacts

We use the information we hold:

To contact you regarding the contract we have, or may wish to have with you

Performance of a contract

To keep a record of the relationship we have with you

Legitimate interest

To keep you informed of our activities

Legitimate interest

To process payments to/from you when required

Performance of a contract

To ensure compliance with policies, procedures and laws

Legal requirement

To maintain the security of property and individuals in and around the Festival Hub using CCTV footage

Legitimate interest

To keep a record of any correspondence we have with you

Legitimate interest

To evidence or promote our work to funders, supporters and the general public via media and social media outlets

Legitimate interest

Job applicants and Artist call-outs

We use the information we hold:

To contact you regarding the contract we have, or may wish to have with you

Performance of a contract

To keep a record of the relationship we have with you

Legitimate interest

To keep you informed of our activities

Legitimate interest

To process payments to/from you when required

Performance of a contract

To ensure compliance with policies, procedures and laws

Legal requirement

To maintain the security of property and individuals in and around the Festival Hub using CCTV footage

Legitimate interest

To process your application and communicate with you regarding the selection and interview process.

Consent

Trust Team and Freelancers

We use the information we hold:

To maintain our employment contract with you, including processing payments to you, keeping you informed of company policy and activity, recording sickness and other absence, managing performance, health and wellbeing.

Performance of a contract

To protect the health and safety of individuals at our events or on our premises

Vital interest

To keep a record of any correspondence we have with you

Legitimate interest

To ensure compliance with policies, procedures and laws

Legal requirement

To maintain the security of property and individuals in and around the Festival Hub using CCTV footage

Legitimate interest

To promote our work to funders, supporters and the general public via media and social media outlets

Legitimate interest

Our Partners