Data Collection

We may collect personal data from you when you book a ticket on City of Culture Tickets (via The Ticket Factory) or via Eventbrite, download our App, ask us to send you information, make a donation, attend an event, visit our premises, volunteer or participate in an activity or group, supply artistic content, goods or services to us, pay us for goods or services, or apply for a job. The ways in which we collect data from you are listed below:

• Ticket bookers, online and App users, attenders and donors
• Volunteers, and Participants in our Learning and Participation activities and community projects
• Artists, Suppliers and industry contacts
• Job applicants and Artist call-outs
• Trust Team and Freelancers

We may collect or the following information from you when you join our mailing list, enter a competition, book a ticket or buy other items from us, use our website, download and use our Loyalty App, make a donation, attend an event, participate in an activity, provide us with feedback on our activities, visit our website or premises, or contact us with an enquiry.

• Name
• Postal Address
• Telephone number(s)
• Email address
• Billing / payment information
• Ticketing and/or donation history
• Communications preferences
• Surveys Feedback on our activities (which may include sensitive data*)
• Customer service history
• Access requirements (which may include sensitive data*)
• Allergies and dietary requirements
• Any other information you provide to us by email, letter, telephone, social media, via our website or in person
• Photographs and/or video footage of attenders
• Information about your device and how you use our websites and apps 
• Location information (for Loyalty App)
• CCTV footage for the security of property and individuals in and around the Festival Hub

*Sensitive data

This includes health information (if you provide us with this) such as access needs or allergies. In feedback or on surveys, we may ask you to provide details of your protected characteristics for diversity monitoring purposes, and to complete our annual returns to the Arts Council and other public bodies. You will always have the option not to respond to any questions you do not wish to answer. Where we obtain data for children, this is only recorded with explicit parental .

Online and digital information

We use some online tracking and analysis services, such as Google Analytics, to find out how our website is being used, which activities are working best, and how we can improve our customer experience online.

Like most websites, we receive and store certain details whenever you use the City of Culture or City of Culture Tickets (in partnership with The Ticket Factory) websites. This includes information you give us when you browse our websites or apps, including your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, as well as how you use our websites and apps.

We use “cookies” help us make our site – and the way you might use it – better. Cookies mean that a website will remember you and enable online transactions. It also helps us understand how you use our website, where we can make improvements and how best to tell our audiences about events they might be interested in, through recommendations on our own site, or adverts elsewhere on the internet

We keep a record of the communications we send you, and we may track whether you receive or open electronic communications so that we can ensure we are sending you the most relevant information.

We use social media to provide updates on our activities, to promote events and projects or to communicate with you about the activities in which you are involved. We may tailor adverts on social media and elsewhere online relevant to your interests. Depending on your own privacy settings with each social media provider, you can control the City of Culture’s permission to access information via social media platforms.

Our app will capture data about your location and the activities you engage with.

Data from third parties

We may also obtain or collect personal information about you from other third-party sources, for example:

• As any tickets purchased are processed by our Ticketing Partner, The Ticket Factory, if you book a ticket for a City of Culture event your data is passed to us as the ‘data controller’ in order for us to provide you with information as outlined above
• If we engage external suppliers for photography and video capture
• Publicly available information, such as information found in places such as Companies House, your biography on your work website or information that has been published in articles/ newspapers.
• From members of our Board of Trustees, Executive Board and other Committees, for example if they ask us to invite you to an event
• If you have donated to us via an online fundraising platform and given your consent, they will pass your details onto us

We may collect or store the following information from you when you apply or choose to be a volunteer, or to participate in one of our learning and participation activities or community projects:

• Name of participant (and parent where required)
• Postal Address
• Telephone number(s)
• Email address
• Communications preferences
• Access requirements
• Allergies and dietary requirements *(which may include sensitive data)
• Any other information you provide to us by email, letter, telephone, social media, via our website or in person
• Artistic experience or career information
• Photographs and/or video footage of participants
• CCTV footage for the security of property and individuals in and around the Festival Hub

Sensitive information

We may collect sensitive data from you including health information (if supplied) such as access needs, medical conditions or allergies.

We may ask you to provide details of your protected characteristics for diversity monitoring purposes, and to complete our annual returns to the Arts Council and other public bodies. You will always have the option not to respond to any questions you do not wish to answer. Where we obtain data for children, this is only recorded with explicit parental consent.

Data from third parties

We may also obtain or collect personal information about you from other third party sources, for example:

• Teachers or referees may provide information to us about your experience and competence
• We may ask parents / guardians or schools to supply information about under for participation in our projects or for performance licensing purposes.
• If we engage external suppliers for photography and video capture
• If your details are given as an emergency contact for a member of one of our activities or projects

We may collect or store the following information from you when you propose an artistic project or other services to us, provide artistic content, goods or services to us, purchase services from us or are recommended to us:

• Name of company
• Name of designated contact(s)
• Postal Address
• Telephone number(s)
• Email address(es)
• Billing / payment information including bank details
• Record of goods/services received/provided
• Any other information you provide to us by email, letter, telephone, social media, via our website or in person
• CCTV footage for the security of property and individuals in and around the Festival Hub

Data from third parties

We may also obtain or collect personal information about you from other third-party sources, for example:

• If an artistic partner has proposed you as a member of the company or team for a particular artistic project
• Recommendations from other organisations / clients
• Publicly available information about you from your website

We may collect or store the following information from you when you apply for a job with us:

• Name
• Postal Address
• Telephone number(s)
• Email address
• Access requirements
• Any other information you provide to us by email, letter, telephone, social media, via our website or in person
• Artistic experience or career information

Sensitive information

This includes health information (if supplied) such as access needs or allergies. We may ask for other information specific to the opportunity you are applying for, and information to support our equal opportunities monitoring).

Data from third parties

We may also obtain or collect personal information about you from other third party sources, for example:

• References from previous employers
• Any information collected by a recruitment agency (if used) and passed to us as part of the selection process
• Publicly available information about you online

We may collect or store the following information from you when you begin your employment with us. Some of this information you will have provided in your application for the role, some we will ask for before employment begins, and some we may request during your employment.

• Name
• Postal Address
• Telephone number(s)
• Email address
• Bank details / payment information
• Career details, professional experience
• Access requirements
• Allergies and dietary requirements, health and medical conditions
• Any correspondence with us by email, letter, telephone, social media, via our website or in person
• Passport details in order to confirm your right to work in the UK
• DBS details where required
• Photographs and/or video footage
• We may also store information relating to your contract with us. This includes your employment contract, holidays or leave taken, performance reviews, grievance and disciplinary notes, witness statements, investigation reports relating to confidential incidents

Sensitive information

We may collect sensitive data from you including health information (if supplied) such as access needs, medical conditions or allergies. We may ask for other information specific to a job. In that case we will either obtain the explicit consent of the individual to the processing of such data or we may consider the processing of that data as being necessary for carrying out our obligations as an employer. This will be assessed on a case by case basis.

We will record sickness absences and details relating to those, where supplied.

We may ask you to provide details of your protected characteristics for diversity monitoring purposes, and to complete our annual returns to the Arts Council and other public bodies. You will always have the option not to respond to any questions you do not wish to answer.

Data from third parties

We may also obtain or collect personal information about you from other third-party sources, for example:

• If we engage recruitment agencies to identify suitable candidates for a role
• If an artistic partner has proposed you as a member of the company or team for a particular artistic project
• If we engage external suppliers for photography and video capture
• When we take up references, or if we engage external advisors to help us assess your suitability for a role, we will record their feedback