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COV Points is a loyalty scheme offered by Coventry City of Culture Trust.

By interacting with Coventry UK City of Culture 2021 you can collect COV Points that can be redeemed for rewards across Coventry!

 

COV POINTS BALANCE

You can view your current COV Points balance within your wheel:

The bar around the outside of your balance indicates how close you are to reaching the next level. This is also indicated below your current level:

 

LEVELS

Each level has unique benefits attached to it:

Level 1: Go

Hear first about new events (if you have notifications turned on or you have agreed to be contacted through the mailing list).

Level 2: Move

Access to 48 hour Priority Booking for events. Redeem COV Points for some rewards in the app.

Level 3: Amplify

Access to 72 hour Priority Booking for events. Redeem COV Points for further rewards in the app. Unlock ticket upgrades and benefits.

Level 4: Inspire

Access to 72 hour Priority Booking for events. Redeem COV Points for all rewards in the app. Exclusive opportunities to engage with Coventry UK City of Culture 2021.

 

Your level will keep going up, even if you redeem COV Points!

 

COLLECT COV POINTS

Under the COLLECT tab on the COV Points page you will see a list of options to collect points.

If you click the yellow button, you will go to the collect the points. If you click the Skip button, this item will be moved to the ACTIVITY tab.

Your COV Points will be added to your balance. Please note it can take up to 24 hours for COV Points to show on your balance.

 

REDEEM COV POINTS

Under the REDEEM tab on the COV Points page you will see a list of opportunities to exchange your points for rewards.

Clicking the REDEEM button will provide more detail of the available offer before you confirm your choice. Once redeemed, your voucher will appear under your Purchases tab.

Under the ACTIVITY tab you will find a list of all your collected, redeemed and skipped activities. If you wish collect points for an item you have skipped, clicking the Unskip button will move it back to the COLLECT tab.

 

PURCHASES

On the purchases page you will find two tabs, TICKETS and VOUCHERS.

When you have booked tickets to an event, they will appear here. Most tickets are booked with The Ticket Factory and emailed directly to your inbox, but this is a great location to keep track of all your events.

When you have redeemed COV Points for a voucher, it will appear under the VOUCHERS tab. You will need to open the voucher to use it.

 

CHECK IN

You can collect COV Points for checking-in at events. This may happen automatically if you have Location Services Enabled but at some events you will need to scan the QR code at the venue using the app Check-in tab. COV Points for checking-in will be added to your balance.